November 24, 2021

Is Customer Data Still Relevant? The Answer May Surprise You

Part of any hotel’s digital transformation includes the gathering and analysis of customer information. Strategic application of customer information not only gives you a better understanding of what your guests...

November 23, 2021

Welcome The Holiday Crowd And Maximize Your Hotel Room Occupancy

With more and more places in Southeast Asia slowly opening for more local and foreign tourists, hoteliers are scrambling to make their establishments more attractive to holiday crowds. So how...

November 19, 2021

Heard of “Revenge Travel” Yet? It’s the Latest Tourism Phenomenon

“Revenge travel” or “revenge tourism” is the concept of finally releasing all your pent-up wanderlust for the past two years by “travelling as much as you can.” People have been...

November 16, 2021

Hotel News Updates: Check-in on What’s New in the Hospitality Industry Across Asia

As the world navigates the impact of the COVID-19 pandemic, we will keep you updated with the latest hotel news in Asia, current trends in hospitality industry 2021, and more...

November 05, 2021

Three Hotel Aftercare Gifts To Increase Guest Rebookings

You should be inviting your guest to rebook at your hotel the moment they checkout. Learn more about these aftercare gifts that will increase the chances of hotel rebooking.

October 28, 2021

Want to Give Your Guests a 5-Star Experience? Know Your Hotel Guest Preferences Before They Arrive!

Knowing the hotel guest preferences pre-arrival gives you great opportunities to present offers that will increase revenue.

October 28, 2021

The 4 Email Campaigns You Should Be Sending To Your Hotel Guests

Email marketing campaigns are most effective when they are relevant to your recipient. And based on where your audience is in their customer journey, each email they receive should be...

October 13, 2021

No Leisure Guests? No Problem! Remote Workers are the New Market to Tap Into as Work-From-Hotels Trend Grows

Forget work from home, work from hotels is the next big thing in the hotel industry and here’s how to attract remote workers to increase revenue.

October 06, 2021

Sky Airlines Guesthouse Reaches New Revenue Heights After 1 Month with ZEN’s Hotel Management System

Just like many hotels in Southeast Asia, Sky Airlines Guesthouse aims to increase its revenue. They knew it was difficult to work on it by themselves, so they used a...

September 16, 2021

Don’t Know How to Increase Hotel Occupancy During Low Season? Beat It with These Proven Strategies

Every hotelier loves peak season—influx of guests, high demand, and easy to achieve full hotel occupancy. The thing is, when there’s an upside, there’s also a downside. Hoteliers like you...

September 10, 2021

Even Small Independent Hotels Can Beat the Big Brands with a Strong Hotel Branding! Here’s How

Hospitality branding is important for smaller independent hotels, too and just like the bigger names in the industry, even small hotels can keep up with the competition as long as...

September 07, 2021

Are Your Guests Still Apprehensive About Traveling? Here’s A Complete Guide to Help Travelers Feel Safe Again

Now that some borders are opening up again and lockdowns are easing up, people are beginning to travel again for leisure and business purposes. But how are the tourists feeling...

September 06, 2021

Top 10 Hotel Trends That Will Shape the Hospitality Industry in 2021 & Beyond

During these unprecedented times, the hospitality industry is evolving faster than ever and will continue to face challenges amid the pandemic and in the years to come. The success of...

August 31, 2021

Want Your Bookings to Skyrocket? Here Are 8 Effective Hotel Marketing Strategies to Use

It doesn’t matter whether you are running a small hotel or a large-scale hotel group because it is always a must for hoteliers to reevaluate their marketing plans and hotel...

August 23, 2021

8 Expert Tips to Provide Great Hotel Customer Service & Create Loyal Guests

Customer service is a vital factor of any business’ success which is why hotel customer service is considered the backbone of the hospitality industry. But what does service excellence mean...

June 07, 2021

Hotel Experience After Pandemic: Guests’ Expectations & How to Achieve Their Satisfaction

The pandemic has changed travel in so many ways that were impossible to imagine. One of the biggest changes that took place in the hospitality industry is the overall hotel...