Just like in other aspects of our lives, the only thing that is constant in the hospitality industry is change. And part of the change are the technology trends that keep on emerging, making the competition even more challenging. So gone are the days when hoteliers had to depend on pen and paper to manage hotels manually on a daily basis. Because with the advent of technology, automation is the way to be on top. So what can hotels do to take advantage of automation?
Simple. Leverage hotel management systems like Channel Manager and Property Management System (PMS) among others. And how you would benefit from these tools, we will discuss as we go on so make sure to read the full article.
What’s inside this blog?
- PMS vs CMS
- Why You Need a Hotel PMS
- Choosing the Right Property Management System
- eManager vs eManager Express
- Frequently Asked Questions About Hotels Management System
Property Management System (PMS) vs Channel Management System (CMS)
For you to be able to utilize the different hotel system softwares well, you must first understand their differences and how it can help you. Here we’ll focus on what PMS and CMS are, the two most popular hotel management systems.
Hotel Property Management System (PMS)
Hotel Property Management System is a powerful software solution developed to help you manage multiple aspects of your property, especially your day-to-day operations. Its focus is to help organize, schedule and assign tasks.
Channel Management System (CMS)
Before we delve into what CMS is, let’s first discuss what a “Channel” is. And no, it’s not a TV Channel. Okay, so the Channels in the hospitality industry are the Online Travel Agencies (OTAs) like Agoda, Booking.com and zenrooms.com. What a Channel Manager or a CMS software does is to keep all of the information in sync between the channels. The CMS software broadcasts your property inventory to multiple channels. For example, when a booking is made at one channel, the inventory is reduced across all of your channels. This system reduces overbookings, maximizing your opportunity for revenue.
Another hotel management tool you should consider using is the Revenue Management System (RMS) that will help you to sell the right room to the right customer, at the right time, for the right price, through the right distribution channel, with the best cost efficiency. We’ve written an extensive guide all about it here: Revenue Management System: A Complete Guide on How to Leverage RMS for Maximizing Revenues
Why You Need a Hotel PMS
The hotel software systems mentioned above are built to help hoteliers like you save so much time with their artificial intelligence (AI) features that do the manual tasks for you, making your operations more efficient and extra smooth.
But of all the hotel management tools available, the PMS is the most complete system. A hotel PMS allows you to free yourself from the traditional and manual method which is extremely time-consuming. It also has possibilities of integration with other systems, like Channel Manager and booking engines.
Choosing the Right Property Management System
ZEN Hospitality Solutions is the only company in Southeast Asia that provides Revenue Management Solutions with a built-in Channel Manager and add-ons. It is also the exclusive partner of eZee in the Philippines and Indonesia and offers online hotel management software both on a la carte basis and as a software suite.
Choosing the right hotel PMS can be quite a challenge and yes, daunting, especially for first-timers so we’ve narrowed it down to the two best options in the market.
eManager vs eManager Express
Both eManager and eManager Express have the same goal: to help your hotel business grow. But its main difference is that the latter is more affordable. Here’s an infographic to help you understand quickly what their main differences are.
If you’re looking to bring down operations costs, increase revenue via smart pricing (up to 365 days ahead), and stay ahead of the competition in online visibility then, our AI-powered all-in-one PMS with Revenue Management System (RMS) and built-in Channel Manager from eZee and supports of other add-ons like Booking Engine, Online Listing Management, Reputation Management Tool, Customer Service, and Reputation Management is perfect for all hoteliers.
- Increase in Revenue via 24/7 smart future pricing
- Streamline operations and save man hours from automation
- Be supported by pricing experts backed my years of experience in the hotel industry
ZEN eManager express
The most affordable offering from ZEN Hospitality Solutions, eManager Express is a lighter version of eManager and comes with the same AI-powered Revenue Management and Asia’s #1 CMS from eZee. Just like eManager, this software used in hotels is compatible with various add-ons from eZee software for a customized package based on individual hotelier’s needs. For as low as $75, a hotel can get onto a smart hotel management software and start seeing a significant impact on its revenues and profit.
- Predicting future demand and increase revenue
- Saving time and improving forecast accuracy
- Optimize man-hours and enhancing profit margins
If you still can’t decide, we’re more than happy to help you assess the best way to help your hotel business grow! Let’s have a chat, click here.
Frequently Asked Questions About Hotels Management System
What is a Hotel Management System?
In simple words, a Hotel Management System is a package or a set of software solutions that help a hotel efficiently manage its operations. A good hotel management system would have many solutions in its package and they range from a Property Management System to a Channel Manager to a Booking Engine, CRM and more.
With the advent of technology and democratization of hospitality, more and more independent hotels are opting for smart hotel management software that would help them in cost-saving, efficiency and keeping them fully connected to all booking opportunities.
Example of solutions in a Hotel Management System are:
- Channel Manager
- Property Management System
- Reputation Management
- Revenue Management
- Booking Engine
- Website Builder
- Order Processing
- Online Listing Management
How is eManager express different from eManager?
eManager is a PMS that includes dedicated revenue management for hotel pricing and visibility and is powered by advanced AI. Both eManager and eManager Express function the same, only the latter is more affordable and a great entry point for hoteliers to get into smart hospitality solutions.
What is eZee Absolute?
eZee Absolute, the advanced Property Management System combines PMS, Channel Manager, and booking engine into one solution and offers key services like:
- Property Management System
- Front Office Management
- Reservation Management
- Pre-arrival, Post-departure – Email Notification
- Online Bookings
- Rate Management
- Mobile Guest Portal
What is eZee Centrix?
eZee Centrix is the Hotel Channel Manager that ensures that the allotment of rooms is seamless and best pricing is being shown to guests who are searching for your hotel on OTA sites. With the onset of more OTA and increasing competition, a Channel Manager ensures hotels have good negotiating power and equality in pricing across all platforms.
What is a yield management system?
Yield Management is a similar concept to Revenue Management System (RMS) where the goal is selling to the right customer, at the right time, for the right price. But it is focused solely on the sale of fixed, time-limited inventory, such as hotel rooms. For example in a yield management system, a hotel room can be sold to two different customers for entirely different prices because of the amount of variables involved in the process. In this kind of strategy, the prices are adjusted in order to maximize business results. In short, it focuses on finding the right balance of supply and demand to get the most bookings at the highest prices.